- Managing large amounts of incoming calls and customer inquiries; - Consultation of users; - Communication with partners.

- Coordinate office activities and operations to secure efficiency and compliance to company policies; - Manage phone calls and correspondence (e-mail, letters, packages etc.); - Support budgeting and bookkeeping procedures; - Assist colleagues whenever necessary; - Attend to guests' queries, needs and other special requests; - Listen to complaints put forward by guests, resolve stessful situations and provide solutions to problems; - Promote the facilities and services offered by the hotel.

- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

-Delivering excellent customer service; - Assisting in keeping the hostel area clean and tidy; - Dealing with all enquiries in a professional and courteous manner in person, on the telephone or via e-mail; - Administering all reservations, cancellations and no-shows, in line with company policy; - Keeping up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities; - Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.

-Delivering excellent customer service; - Assisting in keeping the hostel area clean and tidy; - Dealing with all enquiries in a professional and courteous manner in person, on the telephone or via e-mail; - Administering all reservations, cancellations and no-shows, in line with company policy; - Keeping up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities; - Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.

-Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained; - Proofreading and editing final translated versions; - Providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document.

- Attend to guests' queries, needs and other special requests; - Listen to complaints put forward by guests, resolve stessful situations and provide solutions to problems; - Promote the facilities and services offered by the hotel.

Faculty of Modern Foreign Languages and Literatures, Translating and Translating Studies