Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user's satisfaction Duties * Responsible for diagnosing & resolving hardware, Software & end users problems. ; * Acting as the first point of contact for all IT & technical queries ; * Building, configuration and troubleshooting of server and desktop hardware. ; * Experience of: Windows 2003, 2008 Active Directory , TCP/IP, DNS * Good understanding of: Server Hardware Technology, SQL, LANs, WANs. ; * Provide secondary support for LAN administration. ; * Servers and Desktop Computer Software Installation. ; * Monitoring Food City Server Machine Shut Down Schedulers ; * Maintain Food city Server Machine Maintenance Reports. ; * Email Configurations and trouble shootings. ; * Implement the Gift Voucher system for supermarkets. (Ongoing) ; * Implement the Hand Held device to supermarkets for handling stock maintenance module ; * Key player for UAT team. * Develop the eLearning modules.

Metrix Computer Services (Pvt) Ltd. is also a service providing company for the IBM world Trade Corporation but not limited to that. Its supplies PCs (Branded and non branded) to its customers and maintain and supply computer accessories. It's also undertook to maintain POS systems which are used in supermarkets. And also maintain supermarket LAN and WAN systems. Duties * Maintenance of email and network security systems ; * Administering Network Workstations * Responsible for company IT security ; * Responding within agreed time limits to call-outs ; * Assembling PCs * Configuring ADSL routers and setup LANs * LAN set-up & troubleshooting * Customer care handling ; * Installing different operating systems, including Windows 2000 Servers, NT4 Servers, Novell Netware Servers, Windows XP, Vista and Windows 7 * Troubleshooting Normal PCs , Laptops , POS , Servers , Dot matrix Printers , Scanners ; * First, second and third line support ;

IT Depmants, GCE Ordinary Level